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Have questions about your order, or a general enquiry?
How can we help?
FAQ
ORDERS
How do I know if my order was placed successfully?
After you place an order on tirtir.us, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.
The order confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a shipment confirmation email to confirm. If we cannot fulfill your order, a customer service representative will contact you.
Can I cancel or modify an order once it has been placed?
To cancel or modify an order, please contact us immediately after the order has been placed. We will do our best to accommodate your request depending on volume.
PAYMENTS & BILLING
What forms of payment does TIRTIR accept?
TIRTIR currently accepts Visa, Mastercard, American Express and Discover credit cards. Payment can also be made via PayPal, GooglePay or ApplePay.
When will I be billed for my purchase?
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.
What happens if my payment gets declined?
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.
Contact your financial institution if you need the exact billing address associated with your credit card
TRACKING & DELIVERY
How soon after my order is placed will I receive the tracking information?
A shipping confirmation email with tracking information is provided within 24 hours after an order is placed. Please check your junk/spam folder in case this communication was filtered.
How long will it take for my order to be delivered?
Typically 3-5 business days. In some cases, it may take up to 7-10 business days due to holiday season or bad weather delays.
Can I have packages delivered to APO/FPO/DPO location?
Yes! Shipments to these locations do not qualify for expedited shipping services and are considered domestic addresses which are delivered via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.
Can I have Packages delivered to a PO Box?
Yes! Please note that shipments to a PO Box do not qualify for expedited shipping services and is only delivered by USPS.
REFUND
What's your return policy?
If you are not entirely satisfied with your purchase, we’re here to help with returns for a full refund. Refunds will be credited to the original form of payment. The following rules apply:
- Only products purchased on tirtir.us may be returned for a refund.
- The cost of the return shipping label are to be deducted from the total refund amount.
- Returns are accepted within 30 days of receipt.
- Returned merchandise should be in the same condition as when you received it, undamaged, sale-able, in its original packaging.
- Mediheal reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. Refused return items will be sent back to you at your expense.
- Please note that the refund is calculated based on the merchandise value only (shipping fees are not credited).
Please allow 10 to 14 days for processing your return.
